Infotainment: Very well entertained and connected

Sep 13, 2016

The new Concierge Service offers E-Class drivers their own personal assistant to deal with tasks such as booking a table at a restaurant. An all-new COMAND Online generation is likewise making its début in the E-Class. One of many highlights is the wireless integration of smartphones.

Even the Mercedes me connect Standard Services make life for Mercedes-Benz drivers easier all-round – for example, vehicle diagnostics in the event of a break down or an accident. The optional Remote Online Services allow drivers to connect to their vehicle from anywhere and at any time, to access vehicle information and to remotely activate a variety of functions. The range of functions includes Vehicle Tracker, Remote Door Locking and Unlocking, and Programming of Auxiliary Heating. This works both with the Mercedes me app (available for iOS and Android) and via the Mercedes me Portal (

And the new Concierge Service gives participating customers a wealth of personalised assistance, from making a restaurant reservation to obtaining tips about tourist routes, information on cultural and sporting events and bookings through to sending navigation destinations directly to the vehicle.

Gaining access is straightforward: registered Mercedes me connect users can establish a telephone connection with the Concierge Service in a preset language in 19 countries across Europe using either the info button in the overhead control panel or the connect app. The personal assistant takes care of everything else.

Wireless integration of smartphones: an end to the annoying search for a plug

Mercedes-Benz is ushering in a new era of digitalisation and networking in the new E-Class. This includes effortless integration of the smartphone into the vehicle's infotainment system by means of capacitive aerial coupling and wireless charging. This means that mobile phones can be charged wirelessly and at the same time connected to the vehicle's exterior aerial. This dispenses with the need to find a plug and connect a cable.

Simply place the device on the charging pad at the front of the centre console and touch the "NFC" logo to connect the smartphone with the multimedia system via Near Field Communication (NFC). The inductive charging pad measures 153 x 90 millimetres and is suitable for mobile devices that either support the Qi standard or can be upgraded to this standard. Phone calls can then be made via the Bluetooth® hands-free system. There is another advantage: using Near Field Communication, the customer's smartphone becomes the digital vehicle key with which the car can be locked and unlocked as well as started.

If the vehicle is equipped with COMAND Online, it is also possible to use Apple's smartphone-based infotainment system CarPlay® as well as Google's Android Auto™. If a corresponding smartphone is connected by USB, the customer can, if desired, switch to the CarPlay® or Android Auto interface.

Internet and diverse data sources: even for the base version

In addition to COMAND Online, the Audio 20 USB/GPS infotainment systems are available. Like COMAND Online, they come with a Bluetooth® hands-free system and also have internet capability with a Bluetooth®-capable mobile phone with mobile phone card and data option. This allows internet surfing without restriction when the vehicle is stationary. With COMAND Online, the Mercedes-Benz apps can also be used while driving.

Audio and video playback is possible from various sources with all three variants. For example via Bluetooth® or USB stick. COMAND Online also offers integrated hotspot functionality. It allows passengers in all seats to connect different WiFi-capable devices, such as laptop or tablet computers, to the internet.

Navigation: photo-realistic building display

The Audio 20 GPS offers entry-level navigation on an SD card. It can be optionally supplemented with the Garmin® MAP PILOT navigation system.

COMAND Online offers fast 3D hard-drive navigation with topographical map display, photo-realistic 3D buildings and 3D map rotations. The system presents its content interactively and includes features such as an animated compass.

Live Traffic Information: the very latest traffic data

Whereas the familiar Live Traffic Information was previously reserved for COMAND Online, the new E-Class even offers this function with the Audio 20 GPS with Garmin® MAP PILOT system. Live Traffic Information allows the reception of up-to-the-minute and accurate traffic information, which is updated by the system every two minutes on the Garmin® MAP PILOT system or COMAND Online. Taking the current vehicle location into account when requesting traffic information also ensures that the enquiring vehicles receive all the traffic information of relevance to them. The received traffic information is based on so-called "Floating Car Data" the key technology for precise acquisition of traffic data.

Frontbass system: a truly special listening experience

The Frontbass system in the new E-Class delivers a special listening experience as standard. It uses the space in the cross member and side member of the body structure as a resonance chamber for the bass speakers.

The standard audio system has an output of 4 x 25 watts and seven speakers. The Burmester® surround sound system is optionally available for superior listening pleasure. It drives 13 speakers with a 9‑channel DSP amplifier and a total system power of 640 watts. All the speakers are additionally optimised for performance with the premium sound system.